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CFD dispatchers go to permanent shifts (more)
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Here’s more on Chicago’s OEMC decision to implement permanent shift assignments for Fire Alarm Operators—those who answer calls and dispatch help during emergencies.
This comes from Don Washington’s Mayoral Tutorial, published back in January 2014. The piece highlights a growing concern about how the city is handling its emergency services, especially after years of mismanagement and waste.
Back when Mayor Emanuel was still a candidate, the Tutorial covered fire safety and the 911 system, and it was one of the most talked-about episodes. People were really shaken by what they saw. Fast forward to today, and we hear that the Office of Emergency Management and Communications (OEMC) is making changes to save $9.2 million. But what caught my attention was the question: Did they ever even look into the $40 million in waste, fraud, and corruption that IG Silent Joe Ferguson uncovered three years ago?
The bad news is that nothing has changed. The OEMC, which is supposed to be the backbone of public safety, has a long history of corruption. During the Daley era, it was like a circus of graft and mismanagement. For example, in 2007, a top official lied to the FCC to secure a $168 million no-bid contract for Motorola. And in 2006, the city spent $23 million on digital communication gear that never worked. After spending $6 million to upgrade the system, it started dropping 911 calls like cordwood.
Now, the worse news: The OEMC is ending rotating shifts for 86 fire communications officers. They say it’s not a big deal, but the union disagrees. IBEW Local 9 argues that no major city operates this way, and they predict higher overtime, stressed workers, and less experienced staff on duty during critical times. This sounds exactly like a government run like a business—cutting costs at the expense of service quality.
Gary Schenkel, the current OEMC director, claims he has studies backing his plan. But given his track record, that’s not reassuring. Before joining OEMC, Schenkel was head of the Federal Protective Service under Bush, where he oversaw a massive failure in security. His tenure there was so disastrous that it led to a complete overhaul of the agency.
With over $40 million unaccounted for and a leader who seems to have a history of poor decisions, it’s hard to feel confident about these changes. Schenkel insists the benefits outweigh the risks, but if history is any guide, this could be another disaster waiting to happen. And as always, the media might not be around to report on the fallout.
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